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Shipping and Returns

SHIPPING, INSTALLATION, RETURNS & WARRANTY

When will my order ship and how long will it take for me to receive my product?

Answer: You can find an estimated delivery time of each product in your shopping cart or on the product pages. Keep in mind — this number varies on location, customization, inventory, etc. for each customer. We will continuously strive to get our customers their equipment as fast as possible.

Can I get my order expedited?

Answer: At this time, we are unable to expedite orders.  All order ship within 24 hours, and take 2-3 days in transit, on average.

What about Canada, Alaska and Hawaii? 

Answer: Yes, we can ship to Canada, Alaska, and Hawaii.  For orders outside of the continuous lower 48 states, you will be responsible for the cost of shipping to your location.

 

CREDIT CARDS AND TAX

What if I don’t want to give my credit card information online?

Answer: You can order by phone at 844.636.6683. We accept Visa, MasterCard and American Express cards. We cannot accept Discover at this time.

How does InMovement charge sales tax on my order?

Answer: By law, merchants are required to collect sales taxes when the customer is in the same state or the merchant has substantial physical presence — which may also be defined by business activity, affiliation, or other kind of presence. Also, when the sales tax says, “estimated,” it means that we cannot predict changes that happen between the moment you place an order and the time of the credit card charge authorization. The amount appearing on your order as estimated sales tax might change from the sales tax ultimately charged.

 

ORDER CANCELLING AND RETURNS

Can I cancel my order?

Answer: Yes, you may cancel for a full refund if you cancel the order before it ships. If you cancel your order after it ships, your order is subject to a 20% restocking fee. The shipping charges are non-refundable.

Can I return my order? What if there’s something wrong upon installation?

Answer: Yes, you can return your order. If there’s a defect that makes your equipment inoperable, or if you are unsatisfied with your product for any reason, contact our customer service team at 844.636.6683 to discuss your return options within 30 days of delivery. Customers are responsible for costs associated with return shipping of non-defective items to our warehouse. In order to exchange or return all InMovement equipment you must send back the product in its original packaging. Please note, it can take up to 30-days after initiating the return for the funds to hit your account.

 

ELEVATE DESKTOP DT2 WARRANTY

WHAT IS COVERED?

This InMovement commercial product (“Product”) is warranted to be free of all defects in material and workmanship.

WHO IS COVERED?

The original purchaser or any person receiving a newly purchased Product as a gift from the original purchaser. Warranty will be voided on subsequent transfers. Warranty is valid in the United States of America and Canada.

HOW LONG IS IT COVERED?

The Elevate DeskTop DT2 is under warranty for 1 year from date of purchase.

WHO PAYS SHIPPING & INSURANCE FOR SERVICE?

If the Product or any warranted part must be returned to a service facility for repairs, InMovement will pay all shipping and insurance charges during the warranty period (within the Continental United States only). The purchaser is responsible for shipping and insurance charges after the warranty has expired.

WHAT WE WILL DO TO CORRECT COVERED DEFECTS?

We will ship to you any new or rebuilt replacement part or component, or, at our option, replace the Product. Such replacement parts are warranted for the remaining portion of the original warranty period.

WHAT IS NOT COVERED?

Any failures or damage caused by unauthorized service, misuse, accident, negligence, improper assembly or installation, debris resulting from any construction activities in the Product’s environment, rust or corrosion as a result of the Product’s location, alterations or modifications without our written authorization or by failure on your part to use, operate and maintain the Product as set out in your User Manual (“Manual”). All terms of this warranty are void if this Product is moved beyond the borders of the United States of America and Canada. Terms are then subject to those provided by that country’s local authorized InMovement Representative.

WHAT YOU MUST DO?

Retain proof of purchase. Use, operate and maintain the Product as specified in the Manual; notify the place of purchase of any defect within 10 days after discovery of the defect; if instructed, return any defective part for replacement or, if necessary, the entire Product for repair. InMovement reserves the right to decide whether or not a product is to be returned for repair.

USER MANUAL:

It is VERY IMPORTANT THAT YOU READ THE MANUAL before operating the Product.

PRODUCT REGISTRATION:

Please retain your proof of purchase, such as your bill of sale or receipt.

HOW TO GET PARTS & SERVICE:

Refer to page one of this manual for your local service contact information. Reference your name, address, part number and date code of your product. Part number and date code are shown on product label. They will tell you how to get a replacement part, or, if necessary, arrange for service where your Product is located.

EXCLUSIVE WARRANTY:

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART. We neither assure nor authorize any person to assure for us any other obligation or liability concerning the sale of this Product. Under no circumstances shall we be liable under this warranty, or otherwise, for any damage to any person or property, including any lost profits or lost savings, for any special, indirect, secondary, incidental or consequential damages of any nature arising out of the use of or inability to use this Product. Some states do not allow the exclusion or limitation of implied warranties or of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. Warranties may vary outside the U.S. Contact InMovement for details.

CHANGES IN WARRANTY NOT AUTHORIZED:

No one is authorized to change, modify or extend the terms of this limited warranty.

EFFECT OF U.S. STATE LAWS:

This warranty gives you specific legal rights and you may have other rights which vary from state to state