I ordered the Unsit Desk after doing a *lot* of research on various standing desks. Ultimately, this one appealed to me because of the price, quality, the fact that it is produced in America, and the aesthetic of the teak (laminate) desktop. I also liked that the Unsit desk would be compatible with the under desk treadmill by InMovement, which I hope to get someday as well.
The desk arrived within a week of placing the order. (A huge bonus, considering many other companies are backordered during the pandemic.) It was easy to assemble, though the legs are heavy, so I recommend two people for safety.
However, upon assembly, the desk did not work. I got a strange error message on the keypad, and after many, many attempts and googling fixes, I reached out to customer service. They responded promptly, and I followed their instructions. Sadly, it still didn't work. At that point, Brian, the CEO, called me personally to tell me that they were trying to figure out what the strange error message was. Apparently *they* had never seen it before. (Just my luck.) He assured me they would take care of things ASAP. In the meantime, I did a closer examination of the desk frame and discovered that there was some damage to the wires near the motor box on one leg. I sent customer service photos of the damage, wondering if that was our issue.
All the back and forth took about 5 days, including 2 weekend days, during which their offices weren't open. After reviewing the photos, Brian and his team decided to send me a whole new base unit at no cost since they couldn't find a reset option that would work. The new desk base arrived the next week, and after I carefully examined it for damage (and found none), I set it up and it worked perfectly.
I've been using the Unsit Desk now for about a month, and I absolutely love it. The motors are fast and quiet. The height is perfect and the range wide enough to work for both me and my husband (I'm 5'6" and he's 6', so we don't require an extreme difference). The desk is really stable, even at the higher settings. There are adjustable knobs on the bottom of the feet, which is useful since mine sits partly on a rug and partly on the (old and uneven) wood floor. I love the look of the desk, too. It's gorgeous in my redesigned home office space. I'm so pleased with it!
A few small quibbles for the extra picky shopper:
1. I didn't realize that the teak desktop was actually a laminate. I'm not sure if I didn't read the website well enough or if the site didn't describe it with that word, but I was expecting a solid wood top. Though a laminate top was not my first choice, I am pleased with the appearance of this one. It has a lovely, honey almond tone and doesn't look cheap or plastic-y at all.
2. The holes for power cords on the desktop are a little oddly placed. They work, but it takes a little maneuvering to get the cords through because the holes are placed almost directly over the crossbar of the desk base. Not a huge deal.
I am so pleased with this purchase and highly recommend this company for both a quality product (my damaged first desk base was a fluke, I'm sure), and the excellent customer service! I am certain I would not have received such care and consideration from some of the larger, out-of-country based companies.
Do your body a favor and get this desk if you are considering making a switch!